Frequently asked questions

Yes — this is the hotel's own website. There is no agency commission in the price and no booking fee on top, and you are booking with the hotel rather than a reseller.

It depends which rate you choose, and the rate says so before you book.

• Flexible — nothing is taken when you book. Your card is held securely to guarantee the room.
• Non-refundable — charged in full when you book.

• Flexible — cancel free of charge up to 72 hours (3 days) before arrival. After that, or if you do not arrive, the full stay is charged.
• Non-refundable — charged in full when you book. No changes and no refunds.

The policy that applies is the one shown on the rate you picked, and it is repeated in your confirmation email.

Use the link in your confirmation email — it opens your booking directly, with no password to remember. You can also call +44 20 8243 8630 or email stay@jubileehotel.co.uk.

For several rooms on the same dates, email stay@jubileehotel.co.uk with your dates and how many rooms you need.

Check in from 15:00, check out by 10:30.

Reception is staffed 24 hours, 7 days a week.

Both are subject to availability. Contact the hotel on the day of your arrival and we will do our best.

Yes — free storage before check-in; £5/item after check-out.

Photo ID required.

We reserve the right to pre-authorise your card on arrival against damages.

No lift (Grade II listed building); luggage help always offered.

• Double Room — Double Room This cosy double room includes one double bed and is perfect for couples or solo travellers looking for a comfortable stay in central London. Sleeps 2.
• Double Shared — Double Room with Shared Shower and Toilet This cosy double room includes one double bed and is perfect for couples or solo travellers looking for a comfortable stay in central London. Sleeps 2.
• Family Room — Family Room (2 Adults + 2 Children) This family-friendly room is ideal for two adults and two children. Sleeps 4.
• Large Family — Superior Family Room – Lower Ground Floor Our Superior Family Room is located on the lower ground floor and features two double beds and one single bed, comfortably accommodating up to 5 guests. Sleeps 5.
• Single Room — Single Room This cosy single room includes one single bed and is perfect for solo travellers looking for a comfortable stay in central London. Sleeps 1.
• Single Shared — Single Room with Shared Shower and Toilet This cosy single room includes one single bed and is perfect for solo travellers looking for a comfortable stay in central London. Sleeps 1.
• Triple Room — This triple room features one double bed and one single bed, comfortably accommodating up to three guests. Sleeps 3.
• Triple with Balcony — Room Description – First Floor RoomThis room is located on the 1st floor and features one double bed and one single bed, making it ideal for couples, friends, or small families. Sleeps 3.
• Twin Room — Twin Room at 2nd and 3rd floor levelThis cosy twin room includes two single beds and is perfect for individuals or solo travellers looking for a comfortable stay in central London.Complimentary In-Room Refreshments:Electric kettle and tea/coffee makerTwinings Earl Grey and herbal teasNescafé Gold coffeeCadbury hot chocolateMilk and cream potsToiletries & Essentials:Complimentary shampoo, conditioner, body wash, and soapAdditional toiletries available on request (no limit)HairdryerHand and bath towelsPlush shower towels for added comfortEntertainment & Connectivity:Freeview Play with over 40,000 hours of on-demand contentSmart TV with access to Netflix, Prime Video, YouTube, and more (using your own account)1Gb fibre optic broadband – ultra-fast and reliable internetAdditional Information:The hotel spans four floorsSome rooms may be located on the 4th floorAs a historic Grade II listed building, we do not have a liftOur team is always happy to assist with luggageIf you prefer a room on a lower floor, please contact us in advance – we’ll do our best to accommodate, subject to availability Sleeps 2.
• Twin Shared — Twin Room with Shared Shower and Toilet at Lower Ground FloorThis cosy twin room includes two single beds and is perfect for two person or solo travellers looking for a comfortable stay in central London. Sleeps 2.

Free 1 Gb ultrafast fibre, throughout.

Non-smoking throughout.

No cots and no extra beds. We have family rooms that sleep up to four, so book the room size you need.

Most rooms are en suite. A few room types have a shared shower and toilet — the room name says so, and which is which is clear before you book.

Not served — cafes a short walk away.

• Victoria — 435 m, about 5 min walk.
• Sloane Square — 763 m, about 10 min walk.
• Pimlico — 850 m, about 11 min walk.

Gatwick — about 30 min, non-stop (Gatwick Express, from Victoria).

Gatwick — about 45 min, cheaper, stops on the way (Southern, from Victoria).

Heathrow — about 55 min, one change (Victoria line, Green Park, Piccadilly line).

There is no parking at the hotel. There are several NCP car parks within a fifteen-minute walk.

Victoria Rail & Coach Station is 5 min walk away, Victoria Underground is 7-8 min walk away, Buckingham Palace is 12 min walk away, Tate Britain is 15 min walk away, Westminster & Big Ben is 20 min walk away, Gatwick Airport is 30 min by Gatwick Express away.

No bathroom is adapted, and the building is Grade II listed so there is no lift. Ground-floor rooms are available on request — ask when you book.

Not allowed.

Yes. Call +44 20 8243 8630 or email stay@jubileehotel.co.uk and we will take the booking for you.